Organizations across all industries already know that, when it comes to making payments, customer expectations can change rapidly. Your customers expect your organization to deliver a simple, convenient online payment experience across every channel. And if your organization has limited customer touchpoints, the online payment process can often make or break the customer experience.

While many organizations know they need to focus on the customer experience to remain competitive, it’s hard to know where to get started. That’s why Invoice Cloud conducted an online survey to better understand the current landscape of online payments.

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