Gen Z (people born between 1996 and 2010) are digital natives through and through. They’ve grown up with smartphones,…
Tags: adoption, customer experience, digital payments, mobile wallet, one-time payment, online payments, research, self-service
One critical yet often overlooked component of digital transformation in the insurance space is the importance of an integrated…
Tags: client stories, insurance, integrations, partnerships, policyholder experience
Insurance carriers today are faced with a challenging balancing act. Skyrocketing prices have put cost reduction top of mind….
Tags: adoption, digital payments, insurance, self-service, user experience
The introduction of consumer facing AI has gone further than ever in elevating utility customer expectations. Providers were already…
Tags: customer engagement, ebpp, integrations, partnerships, utilities
Among the many key priorities utility agencies are balancing (grid modernization, expanding renewable energy sources, and managing rate structures,…
Tags: adoption, self-service, utilities
The fast-paced nature of today’s billing environment makes access to timely, accurate data a necessity. Yet for many organizations,…
Tags: product
Paperless bills are no longer a nice-to-have — they’re a strategic imperative. For billing organizations, the decision to go…
Tags: adoption, customer experience, digital payments, ebpp, online payments, self-service, user experience
In today’s digital-first world, the shift away from paper is no longer an isolated trend. From federal agencies to…
Tags: adoption, digital payments, ebpp, self-service
Duck Creek Technologies’ annual Formation conference is a pivotal insurance event, where nearly 800 insurance and technology leaders strategize about the…
Tags: insurance, partnerships
