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Why InvoiceCloud?
Overview
Implementation and Technical Support
Payer Adoption Services
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Utilities
Insurance
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County Tax
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Integrations Overview
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Resources
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About Us Overview
Leadership Team
Digital Payments for Everyone
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Events
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Biller Login
Why InvoiceCloud?
Overview
Implementation and Technical Support
Payer Adoption Services
Industries
Utilities
Insurance
Local Government
County Tax
Platform
Integrations
Integrations Overview
Become a Partner
Resources
About Us
About Us Overview
Leadership Team
Digital Payments for Everyone
Press Room
Events
Careers
Contact Us
Biller Login
July 2025
Easier Invoice Search Means Happier Payers—and Fewer Support Calls
Drive Adoption by Understanding the Preferences of Today’s Bill Payers
Coming September 2025: Quick Find Makes Invoice Search Faster and Easier
Minimize Disruptions, Maximize Efficiency When Making Changes: Let Us Know Early
Streamline Your Support Experience with Our AI Chatbot
June 2025
5 Strategies to Reduce Mailing Costs Amid USPS Price Increases
Want Your Voice to be Heard? Join Our Research Panel!
Unlock Real-Time Access to Critical Data with InvoiceCloud’s AI Report Generator
Enhanced Reporting and Notifications for AutoPay Failures
Kevin’s Corner: Using AI to Solve the Everyday Challenges of Digital Billing
May 2025
Enhanced Navigation and Payment Confirmations Provide Smoother Payments
Planned AI Initiatives Poised to Revolutionize Billing, Payments, and Customer Satisfaction
Unlock the Power of InvoiceCloud with the Updated Guide
Bill Inserts: A Cost-Effective Strategy for Direct Mail
Managing Linked Accounts Just Got Easier!
April 2025
Showcase your Payment Offerings: Marketing Resources at your Fingertips
Plan Your Next Steps with Confidence with InvoiceCloud's Integration Support
The Power of Notifications: Ensuring Timely Payments and Financial Organization
Thoughts from A Customer Success Manager: Online Bank Direct: An Important Tool for Billers
March 2025
Kevin’s Corner: Helping Customers Build Digital Financial Confidence
Master the Essentials with Quickstart Videos
Join Us at IUCX 2025 in Phoenix
Give Your Marketing Materials a Spring Clean
Want Your Voice to be Heard? Join Our Research Panel!
Marion County Streamlines Collections with Intuitive, Digital Payments
Exciting Enhancements to the Payment Experience and Accessibility
reCAPTCHA Troubleshooting Guide: Overcoming Verification Challenges
Harness the Power of Customer Service for Email Collection
Customer Conveyance Updates Increase Efficiency
February 2025
Unlocking the Importance of ACH Company IDs and InvoiceCloud Originator IDs
January 2025
Re-Think Return Envelopes to Cut Costs and Clutter and Increase E-Adoption
Kevins Corner: Building Success and Innovation in 2025
Simplify Workflows with Our Enhanced Auto Conveyance System
Want Your Voice to be Heard? Join Our Research Panel!
Optimize Your InvoiceCloud Experience in 2025
Void, Cancel, or Reverse a Customer Payment
Introducing Our New GenAI Chatbot Experience
December 2024
New Year, New Adoption Goals
A Fresh Look Will Deliver A More User-Friendly Experience
Kevin's Corner: A Season of Gratitude: A Year-End Message from our CEO
Troubleshooting Apple Pay
Harness the Power of Bank Bill Payments
Welcome to the New InvoiceCloud Resource Center
Quiet Hours: Optimize Customer Communication
November 2024
A Check-Free Future Benefits Everyone
Data Pump Text Pay Enhancements
Performance Improvements, InvoiceCloud Now 20% Faster
Streamlining EFT/ACH Transactions with Real-Time Validation
Paperless Shift Saves $494K and Boosts Eco-Friendly Practices
September 2024
A Fresh Look: Upcoming UI Enhancements for InvoiceCloud
Email Alert Notifications Keep You in the Know
Now Available: Downloadable How-to Guides in Multiple Languages
Kevin's Corner: Curbing the Disconnection Crisis
InvoiceCloud Returns to HCTC this October
A Secret Weapon for Increasing Digital Payment Adoption: Your Customer Service Team
Political Contributions: A New Way to Support Your Cause
Your Voice, Our Future
August 2024
Prime Real Estate for Payment Related QR Codes
Kevin’s Corner: Digital Payments for All – Really
Work Underway on Accessibility Remediation
Enhanced Permission: Deactivate Account
Customizing Payer Notifications
July 2024
Password Security Is Still Relevant
Using the New Deposit Reconciliation Report and Excel to Stay in Balance
Offset Increasing USPS Postage Rates
The Year So Far - A Retrospective
New Reporting Permissions Available
June 2024
Kevin's Corner: Continuing Commitment to Quality and Service
How to Manage User Roles
Make 2024 the Year you go 100% Paperless
May 2024
Introducing User Roles - Permissions Provisioning
April 2024
Finding Answers You Need When You Need Them
Is Your Staff up to Speed on Security?
Get ready for the 2024 InvoiceCloud Summer Sweepstakes
Accessibility Prioritized with Ongoing Updates
Bob's Corner: On to the Next Chapter
Chargebacks Impact Reconciliation ...What You Need to Know
Connecting with InvoiceCloud at CS Week 2024
Spring Clean your Marketing Routine
What does “True SaaS” mean?
Reach Un/Underbanked Customers with Online Bank Direct and CheckFreePay
March 2024
Getting the Most from Online Bank Direct
Protect Yourself From Mobile Phone SIM Swap Hacking
Strengthen your Email Marketing
Feature Highlight: Favorites Menu
February 2024
Paperless Enrollment Made Easy
Bob's Corner: Why We Love Self-Service (a Valentine’s Day message)
Staying in Balance in 2024 – New Reconciliation Videos
Gain New Online Payers with Spanish Marketing Content
January 2024
Smarter Data Management: Data Classification and File Permissions
Reach Your 2024 Adoption Goals
Coming Soon: Comprehensive Email History
How to Set Up a Scheduled Daily Payment Report
Funding Changes Enhance Online Bank Direct
December 2023
A Holiday Message from Bob: Reflecting on Challenges and Celebrating Resilience
October 2023
Bob’s Corner: Evaluating Critical Customer Engagement Touchpoints
September 2023
Driving ACH Reject Reduction
Be Smart About Keeping Data Private
Want to Ease Your Workload? Marketing Can Help.
Utilizing FileZilla for File Transfers
August 2023
Mailed Checks are Unsafe
Smoother Paperless Enrollment
Making Technology Changes or Improvements? Keep InvoiceCloud in the Loop
July 2023
Bob's Corner: How can organizations retain top talent? Happiness matters.
Helping to Bridge the English to Spanish Language Gap
Keeping Data Private
Encouraging New Online Payers with How-to Guides
Consolidated Payment Receipts
Customer Access to Learning on the Go
The Importance of In-Person Marketing
System Enhancements
June 2023
Bob’s Corner: What Really Drives Personal and Professional Success?
Improve Your Customers’ Pay by Phone Experience
AI - What could go wrong?
Changes Coming to Biller Portal Roles and Permissions
Continued Enhancements for OBD Customers
Expand your Reach with Press Coverage
May 2023
Automated Phone Payment Solution Terms & Conditions Update
System Updates for Quicker Responses to AutoPay Errors
Prepare for the Upcoming InvoiceCloud Sweepstakes
Deciphering Codes for Returned EFT/ACH Payments
April 2023
Bob's Ramble: A Time of Change in the Financial Service Industry
March 2023
Payment Processing 101
Prepare for Tax Season
Attn: Current Online Bank Direct Customers
Convert AutoPay Payers to Paperless to Reduce Costs
February 2023
System Reliability – Does it Matter?
January 2023
New Updates for Real-Time Data Refresh (RTDR) Billers
New Customization Available for AutoPay Reminder Email
Is it Time for a Change?
Spend Less Time Matching Checks with Open Invoices
Offset the Rising Costs of Mailed Bills
Exciting New Training Opportunity - Biller Portal Hands-On Training
What am I supposed to do with this old computer?
Support Central Enhancements
InvoiceCloud Updates Permissions
December 2022
Enhanced Pagination
Biller Portal Search Enhancements
Celebrating Product Enhancements, Past and Future
Bob's Ramble: On Gratitude and Making Time for Family
Videos Help Simplify Processes for You and Your Customers
Boost Adoption by Promoting Digital Wallets
October 2022
Security Checklist
Updated Training Videos Available
How to use your phone’s messaging system to drive online payment adoption
Looking Under the Hood
You Talked, We Listened
New Enhancements for Online Bank Direct (OBD) Customers
We Love to Hear From You and Your Customers!
Leverage the Power of True SaaS
Bob's Ramble: The Importance of Coaching
Hurricane Scams – Be Alert
Utilize Your Customer Welcome Kit as a Payment Tool
September 2022
Safety Tips for Traveling with Your Devices
Infrastructure Improvements
Did you know you have access to Support Central?
Update on Invoice History Reporting
Prevent Missed Payments This Back-to-School Season
August 2022
Enhanced Invoice History Reporting
Maximize Your e-Adoption Results with a Regular Marketing Cadence
Facilitating In-Office Payments
QR Codes Pay Off for the City of Mishawaka
Bob's Ramble: How Does Your Organization Benefit from Driving Adoption?
July 2022
More Payment Options, More Online Payments
Carrying a Supercomputer in Your Pocket?
June 2022
Marketing Made Easy
Training Makes a Difference
Tips for a Smooth Tax Season
May 2022
Bob's Ramble: Work Life VS Home Life
How to Connect Your Customer Experience with Online Payment Adoption
Social Engineering - The Next Big Security Attack Vector
April 2022
The Impact of Paperless Billing
March 2022
Bob's Ramble: Safeguarding mental health during these tumultuous times
Paperless billing is a win-win
Hackers Move Fast
February 2022
Create Your Own Help Videos in Minutes
The Importance of Training and Testing
January 2022
Bob’s Ramble: We Appreciate YOU
December 2021
Do organizations really need to charge a fee for convenience?
Training: Live or On-demand
System Maintenance Schedule
November 2021
Customer Spotlight: Roadmap for a Successful Conversion
Defense in Depth and Layered Security
Bob’s Ramble: Our Global Push to Drive Customer Adoption
October 2021
See what Venmo can do for your business
Are you changing your integration?
September 2021
Electronic Check Returns
Industryloops
Hybrid Workforce
August 2021
Power of Three
Disconnection
July 2021
Bob's Ramble: Ten Predictions on the Future of Work
June 2021
Do Our Smart Devices Actually Listen to Us?
Encouraging Seniors to Adopt Online Payments
May 2021
Bob's Ramble: Crave a Diversion? Create a New Playlist
For Optimal Support - Keep InvoiceCloud in the Loop
Digital Wallets are Here to Stay
April 2021
Payer Satisfaction in the Wake of COVID
Why Patch and Upgrade Your Computer Operating System?
March 2021
Bob's Ramble: The Pillars that Guide Us
NACHA Rules Have Changed, and We Have You Covered!
BREAKING NEWS: Offering PayPal Through InvoiceCloud Gains Momentum
January 2021
Why are Billers Absorbing Fees?
Invoice Cloud Client Services is now using Salesforce!
How Can We Keep Our Work Computers From Being Hacked?
November 2020
Why Measure Electronic Payment Adoption
Moving into the New Normal
Customer Experience in the Insurance Industry
Bob's Ramble: One Positive from Covid
Retiring, not Bob Lapides
New Training Videos in our Biller Portal
Raise Your Awareness on Ransomware
June 2020
Bob’s Ramble: Musings from a Self-Quarantined Idiot
AutoPay Sign Up from the Biller Portal
Think Before You Click
Encouraging Online Payments During a Time of Crisis
April 2020
CloudStores: Detailed Reporting on Payments Made
Encourage Your Customers to Stay Safe & Healthy by Paying Electronically
Bring Your Own Device (BYOD) and Work From Home Security
February 2020
How to Change the Dates for an Invoice File in the Biller Portal
New Clients, Same Committment to Excellence
Bob’s Ramble: Simplifying Management with Three P’s (People, Product and Process)
Features You Didn't Know Existed
November 2019
Operating Guidelines Rebranded
Access our Training Documentation on the Biller Portal
Bob's Ramble: Why Adoption Matters
The Importance of Quality Anti-Malware Software
2019-2020 InvoiceCloud System Maintenance Schedule
August 2019
Free (to you) Press Boosts Adoption
What You Need to Know About C Code Notifications
Q&A with Simsbury Connecticut: An InvoiceCloud Client of 8 Years
Bob's Ramble: Comic Relief
Another Way to Pay - Consider Our Payment Kiosk
Introducing the Marketing Resource Center
Protect Your Staff from Phishing Attacks with Discounted Training
May 2019
Q&A with the Chief Operating Officer
Bob's Ramble: The Importance of Coaching
April 2019
What Can I Find on the Customer History Tab?
Reach More Customers by Accepting Phone Payments
Protecting Yourself from Ransomware
Easier Access to Training Videos Now Available
February 2019
How to Retain Top Talent: An Increasingly Difficult Task
Make It Easy for Residents to Pay for Non-Invoiced Items and Miscellaneous Services
Bob’s Ramble: Resilience, When All Else is Lost…
How to Secure Your Wireless System and Devices
How to Submit a Ticket to the InvoiceCloud HelpDesk
OneClickPay – A Faster, Easier Way to Pay
Welcome to 2019
November 2018
How to Process a Credit in the Biller Portal
Products to Make Your Life Easier – Are You Using Them?
Bob’s Ramble: Leadership Development – What Separates the Good from the Great?
Ensuring Your Charitable Donation Goes to a Legitimate and Effective Charity
Service Enhancement >>> Customizing Email Title & AutoPay Message
Are You Signed Up to Receive Service Updates?
August 2018
Client Survey Feedback is Important
Walk in Your Customers’ Shoes
Bob’s Ramble: Empathy and Its Importance in the Workplace
New Training Portal
Mobile Phone Security
Service Enhancement >>> Custom Messages
May 2018
How to Manage Email Recipients
April 2018
“Remind Me” Feature Delivers Calendar Reminders
Spring Is a Time for Change
3 Effective Ways to Increase Electronic Payment Adoption
Bob’s Ramble: The Gift of Mindfulness
February 2018
Is it Time to Refresh Your Email Notification Branding?
Planning How to Survive the Loss of Access to Your Main Office
8 Reasons to Login to the Biller Portal
Bob's Ramble: What Makes for Happiness at the Workplace?
December 2017
Focus on What Matters During the Holidays
How to Proactively Deal with Late Payment Issues
How to Get Customer Email Addresses
Need Training? Join Our Recurring Training Sessions
How to Avoid Falling Victim to a Scam
Bob's Ramble: People. People Who Need People
July 2017
Client Survey Feedback Report
How to Quickly Unlock User Accounts
4 Tips to Improve PC Performance
Bob’s Ramble: Work Culture – Is It Important?
New Training Videos Available
Mobile Payments Are on the Rise
Collect Cash Payments at Nearby Stores with PayNearMe
Service Enhancement >>> New Feature for Billers Who Use Balance Forward
April 2017
From Counter to Computer – Converting In-Person Payers to Online Payers
How to Create a Maintenance Window in the Biller Portal
Creating a Seamless POS Experience with Cloud POS Connect
Protecting Your PC, the Second Line of Defense
Making Your Pay Button Stand Out
Bob’s Ramble: The Recipe for a Successful Business
Service Enhancement >>> New Biller Portal Has Launched!
February 2017
2016 Service Enhancements at a Glance
What Does It Mean to be PCI Compliant?
Passwords: The Frontline Protection for Our Systems
Bob's Ramble: Full Speed Ahead
Recurring Scheduled Payments Revolutionize the World
The Best of Both Worlds
November 2016
The Internet is a Vulnerable Place
Client Services Q&A
Pay by Text is Being Added for All Clients
Boost Adoption with a Sweepstakes
Service Enhancement >>> Payment Portal Refresh Coming November 28th
October 2016
Bob's Ramble: Life and Aging - How Much Control Do We Have?
What Can a Cloud Store Do for You?
August 2016
Client Survey Feedback Report
A Glimpse at the Chargeback Process
Editing the Email Notifications to Payers
Custom Reporting Offers Greater Flexibility
Taking the Hassle Out of Receiving Online Bank Paper Checks
Service Enhancement >>> Online Bank Direct
Bob’s Ramble: Seeking Balance in Life
What's All the Fuss About SaaS and the Cloud?
May 2016
Login as the Customer Feature
Offering an Automated Phone Service Can Boost Adoption
Service Enhancement >>> Faster Upload Times!
Client Surveys and Why They're Valuable
A Quick Guide to Bank Deposit Reconciliation
A Payment is Just a Text Message Away
Changing Software or Printers? We Need to Know
