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Fireside Chat with ESC Partners: 10 Minutes to Impress | Part 1: Changing Customer Behavior through Digitization
February 1 @ 2:00 pm - 3:00 pm
10 Minutes to Impress: Making the Most of Customer Engagement
Part 1: Changing Customer Behavior Through Digitization
A recent study found that utility providers have their customers’ attention for only 10 minutes a year. That’s less than 60 seconds a month to provide the kind of customer experience that will keep utility payments top of mind, encourage self-service, and mitigate customer frustrations. Needless to say, it’s mission-critical to make the most of those 10 minutes.
In the first of an informal, three-part webinar series, David Greenberg, SVP of Global Operations at ESC Partners, and Matt Braley, CRO at InvoiceCloud, will sit down to chat about one essential aspect of maximizing customer engagement: changing customer behavior through digitization.
Join our fireside discussion to learn more about:
- How to be memorable through technology and digitization
- Becoming a trusted resource for all things utilities
- People-planning: predicting your customer’s next step
Registration is now closed. Click here for the on-demand recording.