As carriers look into 2023, it’s critically important for them to understand where customer preference for online payments will stand in the year ahead. Policyholders want choices in how they make and receive payments. Providing the option to pay online, enroll in paperless billing or make one-click payments can improve customer satisfaction and drive consistent premium collections. Utilizing these systems can also decrease organizational costs and maximize operational efficiencies. Aligning an insurance organization with today’s policyholder preferences and industry trends enables the best customer experience possible.
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