Supercharge your customer experience.

We help utilities accelerate collections while reducing customer service workloads and improving security. With our online utility bill payment services, our clients consistently see 2 to 3 times the industry average adoption rates of cost saving services like paperless billing and AutoPay.

online utility bill payment services for customers

Tailored to meet the unique needs of utilities.

Our highly configurable, true SaaS platform is tailored to fit the needs of your organization. Some of our features include:

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Omni-channel payment options

Enable your customers to pay when, how, and where they want. Invoice Cloud’s platform maintains context from one channel to the next, creating easy and engaging customer experiences.

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One-time payments

Make payments easier with a simple to use ‘one-time’ or guest payment route that does not require registration.

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Intelligent communications

The key to encouraging customers to pay online is engaging them throughout the payment route – starting with payment reminders. Our platform utilizes email, text, and phone to help payers stay on top of their bills, and even enables payment through text or calendar reminders.

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Customer engagement

Our simple to use interface engages customers and increases customer satisfaction and adoption. Invoice Cloud’s platform achieves 2 to 3 times the industry average adoption rates because we consistently engage customers throughout the payment route to enroll in AutoPay, paperless billing, and more.

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Secure payments

Our platform is PCI Level 1 Compliant and securely encrypts customer data to give both you and your payers peace of mind.

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True SaaS model

With our true single instance, multi-tenant SaaS platform, you can always deliver the latest innovations to your customers – without time-consuming upgrades or costly customizations.

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Account linking

Allow customers to pay multiple bills in one place with our account linking functionality.

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Integration

Invoice Cloud partners with leading CIS/core billing software companies to create tight integrations and accurate, fast account reconciliations.

Real results. Super simple.

Our goal at Invoice Cloud is to simplify customer engagements to drive real, quantifiable results for our clients.

By encouraging more customers to self-serve and enroll in services like paperless billing and AutoPay, our platform consistently:

  • Decreases staff workloads
  • Reduces costs
  • Increases customer satisfaction
  • Accelerates collections
  • Decreases call volume
  • Decreases lobby traffic
  • Reduces shutoffs/disconnects
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A few of our utility related partners:

cogsdale

Want to see our product in action?