Supercharge your customer experience.
We help utilities accelerate collections while reducing customer service workloads and improving security. With our online utility bill payment services, our clients consistently see 2 to 3 times the industry average adoption rates of cost saving services like paperless billing and AutoPay.
Tailored to meet the unique needs of utilities.
Our highly configurable, true SaaS platform is tailored to fit the needs of your organization. Some of our features include:
Omni-channel payment options
Enable your customers to pay when, how, and where they want. Invoice Cloud’s platform maintains context from one channel to the next, creating easy and engaging customer experiences.
Make payments easier with a simple to use ‘one-time’ or guest payment route that does not require registration.
The key to encouraging customers to pay online is engaging them throughout the payment route – starting with payment reminders. Our platform utilizes email, text, and phone to help payers stay on top of their bills, and even enables payment through text or calendar reminders.
Our simple to use interface engages customers and increases customer satisfaction and adoption. Invoice Cloud’s platform achieves 2 to 3 times the industry average adoption rates because we consistently engage customers throughout the payment route to enroll in AutoPay, paperless billing, and more.
Our platform is PCI Level 1 Compliant and securely encrypts customer data to give both you and your payers peace of mind.
True SaaS model
With our true single instance, multi-tenant SaaS platform, you can always deliver the latest innovations to your customers – without time-consuming upgrades or costly customizations.
Allow customers to pay multiple bills in one place with our account linking functionality.
Invoice Cloud partners with leading CIS/core billing software companies to create tight integrations and accurate, fast account reconciliations.
Real results. Super simple.
Our goal at Invoice Cloud is to simplify customer engagements to drive real, quantifiable results for our clients.
By encouraging more customers to self-serve and enroll in services like paperless billing and AutoPay, our platform consistently:
- Decreases staff workloads
- Reduces costs
- Increases customer satisfaction
- Accelerates collections
- Decreases call volume
- Decreases lobby traffic
- Reduces shutoffs/disconnects
The Ultimate Guide to Customer Engagement
Hamilton Utilities Boosts Collections and Overall Efficiency
We could not be happier with Invoice Cloud. We went live with them in May of 2011. They have been an excellent product; our customers and employees love it, their customer support is second of none, and our paperless billing adoption is fantastic.
Accounting Business Manager
Reading Municipal Light Department