Changing Software or Printers? We Need to Know
If you plan to change your billing software, print and mail vendors or bill template(s), we need to be informed in order to keep your bill process operating smoothly. Bill template changes include, but are not limited to, changing your bill year, reformatting or revision of the PDF extraction process.
Invoice Cloud requires at least a 30-day notice (60-days highly suggested) to reconfigure the integration to support new vendors. If this advanced notice is not received, Invoice Cloud cannot guarantee that the conversions will be completed in time to accommodate your changes. Notification should be provided in the form of a helpdesk ticket.
As a reminder, our Client Services team provides telephone, email and online support. Please contact Client Services if you have questions about changing vendors, require assistance with the platform or need to report a service issue.
Hours of Operation:
Monday through Friday from 8:00 am to 8:00 pm EST
Telephone Support: 877-256-8330 Option 3
Email Support: [email protected]
Online Support: You can create a new support ticket from your Biller Portal