Service Enhancement >>> New Feature for Billers Who Use Balance Forward
A new feature has been added to help reduce customer confusion regarding “past due” balances. Previously, if a customer was past due and their balance forwarded to the next billing cycle, there was nothing to indicate that they were past due and owed money from previous bills. Now, custom verbiage can be added underneath invoices in the Customer Portal to pass further information to all customers.
The text can be added or modified by our customer service team upon request. Please open a ticket and we will be happy to make the change.
“Please note that any past due balance included in your bill must be paid within 10 days of the Due Date to avoid additional fees or disconnection.”