Why are SSO and MFA Essential for Secure Digital Bill Payments?
It feels like this piece is written for both the biller and payer experience, are we concerned…
Increase on-time payments and reduce administrative strain with a resident-friendly, self-service payment platform.
Improve cash flow, curb delinquencies, and free up staff to focus on higher-value tasks, all while making it easier for residents to pay on time.
* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Lessen administrative workloads by enabling residents to pay multiple bills – taxes, parking violations, county fees, and more – when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.
Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.
Choose peace of mind for both you and your residents with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.
Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Muni-Link, Harris inHANCE, and more.
Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your municipality.
Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms municipalities already rely on — like Muni-Link, Harris Computer, Harris inHANCE, and other CIS, ERP, and legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.
Ensure more efficient collections:Customers have reduced late payments by 40%,* lobby traffic by up to 50%, call volumes by up to 69%, and saved hundreds of hours a month on manual workloads.**
Improve CSAT with convenience, not complexity: Not being able to pay bills online increases resident frustration. Easy payments and self-service options increase CSAT without increasing your workload.
Ensure smoother business operations: With a 3-10x increase in backend efficiencies, local governments run smoother with real-time reporting capabilities and fast, accurate reconciliations.**
Maintain a positive public image: Improve resident sentiment with a billing and payments experience that includes personalized reminders and a wide range of payment options that are easy for all residents to use.
Cut costs without cutting corners: Slash costs with fewer paper bills, turn expensive call centers into an efficiency engine, and expect zero implementation fees.
Ensure accurate reconciliations: Real-time data through a SaaS infrastructure ensures fast and accurate account reconciliations. Our SaaS solution uses real-time data to ensure a 99% reconciliation match rate.**
Tailor-made integrations without heavy lifting: Reduce the burden on internal IT teams with a seamless integration that fits your existing tech stack, accelerating time to value.
Security that’s built in — not bolted on: Our PCI-compliant solution checks all the boxes with encrypted customer data and a SaaS model that automatically provides the latest security updates.
* Source: Based on data collected from customers that went live on the InvoiceCloud platform in 2022 and 2023 and had 12 month’s worth of available payment data as of Dec. 2024.
** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Drive digital adoption, elevate resident satisfaction, and simplify transactions using behavioral and operational insights — it’s more than payment processing. Go beyond automation and collections by intelligently engaging residents with personalized reminders and effortless self-service options, reducing complexity, increasing on-time payments, and lowering call volumes.
The cost of paper alone costs local governments thousands each year. With innovative features proven to boost adoption, you can drive higher levels of digital self-service and lower costs in the process.
Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*
The more residents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.
From implementation and 24/7 technical support, to marketing your new digital payment options to customers, you’ve got a true partner in InvoiceCloud — without hidden fees.
It feels like this piece is written for both the biller and payer experience, are we concerned…
In today’s digital billing landscape, maintaining compliance is a full-time job. From PCI DSS requirements for cardholder data…
InvoiceCloud supports flexible, omni-channel payments including credit/debit cards, ACH/eChecks, digital wallets (e.g. Apple Pay, Google Pay, PayPal, Venmo), guest checkout (no login required), pay-by-email links, IVR (phone payments), kiosks, and more. These options help municipalities meet residents where they are — online, on the phone, or in person.
Our platform supports payments for taxes, utility bills, permits, court and police fines, parking violations, school-related fees, and more, all from a single digital interface.
Yes. InvoiceCloud enables a true guest checkout experience, allowing residents to make one-time payments quickly — no login required. This reduces friction along the payment journey and drives digital adoption among all demographics.
Absolutely. Residents can link multiple accounts — like property tax, utilities, and permits— and view or pay them from a single, convenient dashboard.
InvoiceCloud is PCI Level 1 compliant. We use end-to-end encryption, tokenization, and continuous monitoring to safeguard payment data. Our platform is designed to minimize your compliance risk and keep sensitive data protected.
We integrate seamlessly with over 160 leading municipal and ERP systems, including Muni-Link, Harris inHANCE, and more. Our APIs and configurable, pre-built connectors support real-time data sync, SSO, and efficient onboarding.
The system automatically notifies the payer and enables them to retry using a different method. Failed payments are flagged for follow-up, ensuring smoother workflows.
We automate high-effort processes like payment reminders, reconciliations, and reporting. Many municipalities cut print/mail costs and call volumes by over 35% while improving staff efficiency and resident service.
InvoiceCloud offers real-time dashboards, predictive analytics, and resident engagement insights with no third-party tools required. These help municipalities track trends, monitor delinquencies, evaluate campaigns, and optimize performance.
Our mobile-first UI, behavioral science-driven design, and unmatched adoption support help local governments shift residents to digital self-service. We deliver faster ROI, better constituent satisfaction, and a lower cost to serve — all backed by white-glove onboarding and support.
Connect with our local government payment experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.