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InvoiceCloud

Local Government Billing and Payment Platform

Increase on-time payments and reduce administrative strain with a resident-friendly, self-service payment platform.

Talk to a Local Government Payments Expert

Flexible Payment Options for Local Government Services

Improve cash flow, curb delinquencies, and free up staff to focus on higher-value tasks, all while making it easier for residents to pay on time.

Explore the Platform

From Back Office to Bottom Line: Smarter Payments Start Here

Increase Revenue

  • See quick ROI with fast, low-lift implementation.
  • Minimize delinquencies with automated reminders and intuitive design.
  • Build loyalty with residents through a simple, modern, and mobile-friendly payment experience.
  • Accelerate payments for a better cash flow.
  • Provide flexible payment options for every customer.

Minimize Risk

  • Stay audit-ready with PCI and Nacha compliance out of the box with end-to-end encryption, tokenization, and continuous monitoring.
  • Expect no-code integrations with 160+ CIS platforms.
  • Keep your payments experience up-to-date and secure without manual patches or downtime.
  • Receive hands-on risk reduction support at no cost.

Reduce Cost

  • Accelerate collections by 40%* without custom development or third-party middleware.
  • Achieve 2–3x* higher digital adoption.
  • Get real-time insights — no extra tools required.
  • Automate 50%* of billing tasks across all payment types.
  • Lower total cost of payment acceptance with a 99% reconciliation match rate*.

Optimize Productivity

  • Automate repetitive, time-consuming tasks to reduce billing-related manual processes by 50%*.
  • Benefit from industry-leading digital adoption rates.
  • Rapidly scale to accommodate high transaction volumes and deliver automated upgrades without system interruptions or IT lift.
  • Expect white glove support from implementation to 24/7 technical services and customized marketing materials, backed by deep domain expertise, proven playbooks, and a relentless focus on your success.
  • Empower your team with behavioral based, actionable insights for faster, data-driven decision making.
  • Track trends in digital adoption, payment channel usage, paperless enrollment, and campaign performance, all in one place.

* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

Faster Payments. Less Paperwork. Communities Served.

✓ 136% increase in paperless enrollment
✓ 13% decrease in late payments
✓ 12% decrease in mailed-in payments
"Since InvoiceCloud was implemented, we now have time to focus on improvements in other areas and participate in special city projects rather than being consumed in customer service all day every day. Plus, thanks to InvoiceCloud, we have finally achieved a consistent, pleasant work environment."
Kate Hurst
Utility Billing & Collections Supervisor, City of Fairfield
✓ 61% increase in digital payment adoption
✓ 20% decrease in late payments
"InvoiceCloud alleviated our biggest payment challenges, while improving the customer experience, helping us to save 25 hours a month to focus on other top priorities in our busy town office."
Allison Ritter
Town of Elizabeth, Utility Billing Clerk/Administrator
✓ 242% increase in digital payment adoption
✓ Saved $23k a year in expenses
✓ 69% reduction in inbound calls
"Giving our customers the choice, convenience, and simplicity that comes with making payments online has really helped us to improve the overall relationship we have with our customers. The InvoiceCloud payment portal has also saved the team a lot of manual labor and time, which makes it a win for everyone."
Christina Holmes
Director of Finance, City of Escondido
✓ Saved 20 hours a month migrating ACH drafts
"Our goal was to make payments less of a headache, while cutting back on the time we were spending on calls to resolve payment issues. With InvoiceCloud we were able to achieve both, plus converting our ACH payments to InvoiceCloud was a huge time-saver, giving us time back in the day to focus on more strategic needs.”
Beth Everhart
Support Services Manager, City of Hagerstown
✓ Reduced mailed-in payments by 15%
"InvoiceCloud's frictionless payment solutions, ease of implementation, and payment processing creativity have delivered significant time savings for our office, increasing the time and attention we can dedicate to other citizen needs."
Shannon Bryner
Chief Deputy Treasurer, City of Manassas

Billing That Thinks Like Your Customers
and Works Like Your Team

Automation & Efficiency

Lessen administrative workloads by enabling residents to pay multiple bills – taxes, parking violations, county fees, and more – when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.

Data & Insights

Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.

Compliance & Security

Choose peace of mind for both you and your residents with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.

Integration & Interoperability

Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Muni-Link, Harris inHANCE, and more.

Implementation & Support

Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your municipality.

Seamless Integration with Your CIS

Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms municipalities already rely on — like Muni-Link, Harris Computer, Harris inHANCE, and other CIS, ERP, and legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.

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Support That Scales Across Every Role

Customer Success, Service, and Billing Teams

Ensure more efficient collections:Customers have reduced late payments by 40%,* lobby traffic by up to 50%, call volumes by up to 69%, and saved hundreds of hours a month on manual workloads.**

Improve CSAT with convenience, not complexity: Not being able to pay bills online increases resident frustration. Easy payments and self-service options increase CSAT without increasing your workload.

Organization Managers

Ensure smoother business operations: With a 3-10x increase in backend efficiencies, local governments run smoother with real-time reporting capabilities and fast, accurate reconciliations.**

Maintain a positive public image: Improve resident sentiment with a billing and payments experience that includes personalized reminders and a wide range of payment options that are easy for all residents to use.

Finance Governors

Cut costs without cutting corners: Slash costs with fewer paper bills, turn expensive call centers into an efficiency engine, and expect zero implementation fees.

Ensure accurate reconciliations: Real-time data through a SaaS infrastructure ensures fast and accurate account reconciliations. Our SaaS solution uses real-time data to ensure a 99% reconciliation match rate.**

Technology Directors

Tailor-made integrations without heavy lifting: Reduce the burden on internal IT teams with a seamless integration that fits your existing tech stack, accelerating time to value.

Security that’s built in — not bolted on: Our PCI-compliant solution checks all the boxes with encrypted customer data and a SaaS model that automatically provides the latest security updates.

* Source: Based on data collected from customers that went live on the InvoiceCloud platform in 2022 and 2023 and had 12 month’s worth of available payment data as of Dec. 2024.

** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

Purpose-Built for Local Governments

Drive digital adoption, elevate resident satisfaction, and simplify transactions using behavioral and operational insights — it’s more than payment processing. Go beyond automation and collections by intelligently engaging residents with personalized reminders and effortless self-service options, reducing complexity, increasing on-time payments, and lowering call volumes.

Lower billing and payment-related costs.

The cost of paper alone costs local governments thousands each year. With innovative features proven to boost adoption, you can drive higher levels of digital self-service and lower costs in the process.

Optimize back-office and IT processes for more efficiency.

Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*

Lower support volumes with easy self-service options.

The more residents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.

Experience an easy integration and continuous support.

From implementation and 24/7 technical support, to marketing your new digital payment options to customers, you’ve got a true partner in InvoiceCloud — without hidden fees.

Schedule a Demo

Resources for Local Government Professionals

How to Stay SOC 1, Nacha, and PCI Compliant (with Minimal IT Lift)

In today’s digital billing landscape, maintaining compliance is a full-time job. From PCI DSS requirements for cardholder data…

Read Blog

How to Identify a Secure Online Bill Payment Platform

For billing organizations, securing sensitive information is a top priority. But cyberattacks, compliance requirements, and a rapidly changing…

Read Blog

4 Ways an AI-Enabled Payment Platform Can Change the Billing Experience

AI is no longer a futuristic concept — it’s here, and it’s transforming industries at lightning speed. For…

Read Blog
More Resources

Let’s Optimize Your Payment Operations

Connect with our local government payment experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.

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