Fewer checks. More balances.
We handle payments for everything your local government needs, including taxes, parking violations, court and police fees, permits, clerks, school fees, and more. Reduce costs and staff workloads with our flexible platform that supports both invoice-free payments and multiple invoice sources.
Tailored to meet the unique needs of local government.
Our highly configurable, true SaaS platform is tailored to fit the needs of your organization. Some of our features include:
One-time payments
Make payments easier with a simple to use ‘one-time’ or guest payment route that does not require registration.
Account linking
Allow customers to pay multiple bills in one place with our account linking functionality.
Omni-channel payment options
Enable your customers to pay when, how, and where they want. InvoiceCloud’s platform maintains context from one channel to the next, creating easy and engaging customer experiences.
Intelligent communications
The key to encouraging customers to pay online is engaging them throughout the payment route – starting with payment reminders. Our platform utilizes email, text, and phone to help payers stay on top of their bills, and even enables payment through text or calendar reminders
Outbound campaigns
Easily send targeted messages to your customers through multipe communication channels, including voice, email, and text.
Customer engagement
Our simple to use interface engages customers and increases customer satisfaction and adoption. InvoiceCloud’s platform achieves 2 to 3 times the industry average adoption rates because we consistently engage customers throughout the payment route to enroll in AutoPay, paperless billing, and more.
Secure payments
Our platform is PCI Level 1 Compliant and securely encrypts customer data to give both you and your payers peace of mind.
True SaaS model
With our true single instance, multi-tenant SaaS platform, you can always deliver the latest innovations to your customers – without time-consuming upgrades or costly customizations.
Integration
InvoiceCloud partners with leading CIS/core billing software companies to create tight integrations and accurate, fast account reconciliations.
Real results. Super simple.
Our goal at InvoiceCloud is to simplify customer engagements to drive real, quantifiable results for our clients.
By encouraging more customers to self-serve and enroll in services like paperless billing and AutoPay, our platform consistently:
- Decreases staff workloads
- Reduces costs
- Increases customer satisfaction
- Accelerates collections
- Decreases call volume
- Decreases lobby traffic
Ellington Mutual Futureproofs Policyholder Experience with Innovative, Frictionless Solution
Property & Casualty Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation
Since implementing the InvoiceCloud service last April, the number of online tax payments [received] has increased by 90%.
Claudia Fuentes
Treasurer
Marion County, IN
I can only wish all my projects were as easily implemented and adopted as InvoiceCloud has been. Having InvoiceCloud available to our customers has increased our on time payments; reduced our need to email the entire year’s statements at tax time; and ensured even our customers who travel frequently have access to their bills and are reminded to make their payments. Thanks to InvoiceCloud handling such a large number of our payments, our customers can reach a customer service representative quicker and we can provide exceptional customer service.
Christina M. Jones
Controller
Forsyth County Water and Sewer
Here are some of our existing local government partners:
