Muni-Link and InvoiceCloud Announce Strategic Go-To-Market Program to Provide Utility Customers Superior Electronic Bill Presentment and Payment Solutions

InvoiceCloud is now Muni-Link’s go-to-market partner, bringing real-time integrated online payment solutions

BELLWOOD, PA and BOSTON, MA — Muni-Link, a division of Link Computer Corporation and  InvoiceCloud, an EngageSmart (NYSE:ESMT) solution for online billing and payments, are together bringing Muni-Link utility customers a real-time electronic bill presentment and payment (EBPP) solution, tightly integrated with innovative capabilities that result in improved business operations including reduced payment-related phone calls, fewer late payments, and increased e-payment adoption.

Muni-Link chose Invoice Cloud as their go-to-market EBPP platform to complement the technology of their utility billing software and enable organizations to give their customers the seamless online experience and self-serve payment options of a modern enterprise at every point of the customer engagement.

Since the relationship started in February 2021, more than 30 Muni-Link customers have successfully made the switch to InvoiceCloud as their EBPP solution, delivering increased value to their employees and the community.

“As a leader in the industry, InvoiceCloud provides a superior, robust EBPP platform that enhances our total solution offering and delivers value across our customer landscape, which is why we’ve selected them as our go-to-market partner,” said Tim Link, president of Link Computer Corporation. “We are dedicated to meeting the unique needs of our utility customers, so InvoiceCloud’s ability to help their business run more smoothly makes it the perfect partner for Muni-Link.”

About Muni-Link:

Muni-Link is a state-of-the-art product suite designed specifically for authorities, municipalities, cities, towns and companies who bill for utility usage. Muni-Link is the only billing software on the market with the unique distinction of being designed and developed from the ground up based on today’s state-of-the-art technology and the actual needs of our Water and Sewer Providers Design Partner customers and affiliates. More information can be found at www.muni-link.com.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit invoicecloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 79,000 customers in the SMB Solutions segment and more than 3,100 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements:

Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.  Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

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Muni-Link Media Contact:

Ryan Shaulis

rshaulis@muni-link.com

 

InvoiceCloud Media Contact:

Katie Jacobs/Quarter Horse PR for InvoiceCloud

InvoiceCloud@qh-pr.com

 

Investor Relations:

Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com