Next Level Solutions Partners with Invoice Cloud to Enhance Policyholder Online Payment Experience
SPRINGFIELD, Mo. (May 7, 2020) — Next Level Solutions, a leading provider of high-end software solutions for the property and casualty market, announced that it has partnered with Invoice Cloud to enhance the online policyholder experience for Electronic Bill Presentment and Payment (EBPP). This partnership provides new and existing customers with immediate and seamless customer engagement and flexible payment options.
Invoice Cloud helps insurance carriers meet heightened customer expectations by delivering innovative self-service tools to bolster e-adoption—resulting in improved customer satisfaction and retention while streamlining processes to drive operational efficiencies.
“We are pleased to partner with Invoice Cloud to offer advanced billing and payment solutions for the P&C market”, says President and CEO Chris Sawyer. “Our services will provide innovative and versatile payment options and seamless integration with the Duck Creek Platform, creating unmatched value for our clients and driving positive customer experience.”
Key benefits for Next Level Solutions customers include:
- Omni-channel Payment Options— Invoice Cloud allows insurers to provide a multitude of flexible payment options tailored to the preferences and expectations of insureds. Benefits include: mobile/text payments, one-click pay; Apple Pay and Google Pay; digital premium billing, and IVR (Interactive Voice Response or Pay by Phone). This simple to use, omni-channel approach drives the highest e-adoption in the industry.
- Optimized Customer Touchpoints – It is important for carriers to maximize the limited points of engagement with policyholders. Invoice Cloud enables high value touchpoints during new business, installment, and renewal processes. Agents and CSRs can easily enroll insureds in AutoPay and paperless billing during the binding process. In addition, insureds can use self-service tools at any time to add or change payment options, reducing payments related calls and improving customer satisfaction.
- Reduced Churn and Improved Customer Retention—The ease of AutoPay enrollment with Invoice Cloud drives higher usage, which in turn improves customer retention and simplifies back-end business operations. Insurers can expect e-payments to increase between 50-100% in the first year.
- Technology Leadership—Invoice Cloud extends Next Level Solutions’ innovative offerings with a solution that allows customers to pay when, how, and where they want. With a true Software as a Service (SaaS) platform, insurers automatically receive system enhancements without the added costs of implementing upgrades or maintaining infrastructure or PCI compliance.
“Digital transformation and customer engagement are top of mind for insurance carriers as they look for ways to drive innovation and gain competitive advantages” says Bob Lapides, President of Invoice Cloud. “Our partnership with Next Level Solutions combines their top industry talent and our innovative platform to deliver a best in class solution to P&C companies, agents, and their policyholders.”
About Next Level Solutions
Next Level Solutions is a software services company providing high end solutions to the Property and Casualty market with a sole focus on Duck Creek Technology implementations. By dealing exclusively with the P&C market and the Duck Creek platform they help their clients harness the power of this platform, allowing improved market potential, enhanced performance, and streamlined day-to-day operations. Through their industry expertise, deep product knowledge, and implementation experience they have quickly become the premier choice of P&C carriers to meet their technology needs. Next Level Solutions is committed to delivering custom solutions and supporting those solutions every step of the way. To learn more, visit nlsnow.com
About Invoice Cloud
Invoice Cloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, Invoice Cloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.invoicecloud.com.
Next Level Solutions Contact:
Michael Smith, COO and Managing Partner
Email: [email protected]
Invoice Cloud Contact:
Julie Schieni, Director of Partnerships
Phone: 978-337-2070; Email: [email protected]