Invoice Cloud, Inc. (“Invoice Cloud”) is a technology leader in information commerce. We help businesses, such as merchants, software companies and partners, safely process customer transactions and understand the information related to those transactions.
How Invoice Cloud Protects Your Privacy Internally
Invoice Cloud wants your Business Information (as defined below) and the Customer Information (as defined below) to remain as secure as reasonably possible. We adhere to industry-standard technical safeguards and strict agreements with our employees who are permitted to access our customers’ Business Information or Customer Information to maintain confidentiality of such information. When you conduct a transaction online, Invoice Cloud uses SSL encryption to encrypt your information before it is sent to us in order to ensure the integrity and privacy of the information that you provide to us via the Internet. Our services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted Services Data (as defined below) is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.
Business Information and Customer Information Collection and Use By Invoice Cloud
Invoice Cloud collects the Business Information and Customer Information necessary to enable us to respond to your requests for our products and services, for you to use our services, to perform transactions, and to send you information regarding our products and services from time to time. Since many of the users of our products and Sites use the aforementioned capabilities in their capacity as employees of companies, governmental authorities and other organizations (collectively “organizations”), much of the Business Information and Customer Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined “Business Information” as any information that identifies or may identify an organization or an individual contact at an organization or that allows others to contact an organization or an individual contact at an organization. For these purposes, we have defined “Customer Information” as any information that is provided by customers of organizations that use the Invoice Cloud products and services such as name, address, balances, payment amounts, account number, e-mail address and other relevant account information. When you use our Site to perform or process transactions, you may be asked to submit Services Data such as:
- Your name, mailing address, city, state, zip code, email address, phone number,
- Your bill payment (including payment amount and designated payee),
- Your credit or debit card or bank account numbers, expiration date, cardholder name,
- Tax ID, Social Security Number (SSN), and/or employer identification number.
When you visit the Site, you may also be asked to submit information such as email address, company name, address, and/or phone number. In addition, we collect credit card and related payment information when you or your customers use our products, or services, online in the processing of transactions. Our information collection and use practices are described in more detail below:
Services Registration/Account Set Up: You may be asked, on behalf of your organization, to complete registration/activation form(s) on the Sites or on paper, with contact information for use by Invoice Cloud in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, bank account information, federal ID numbers, bank account, credit card, ACH, contact information, and other relevant information in order to set up accounts and process transactions.
Customer Profile: We also collect Business Information and Customer Information when you or your customers create a profile or account on some of the Sites. This information is required in order to access certain areas of the Sites, perform transactions, and request information from us about our products and services. This information includes organization name, contact information and other information, and the products and services you may have licensed. We use this information in accordance with this policy to identify you, process your requests, and administer your Invoice Cloud account(s).
Support: We may offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products and services may allow you to submit support-related questions directly from the product.
Information from Other Sources: We might receive information about you from other sources such as your customer or your biller and add it to our account information.
Disclosure of Your Business Information and Customer Information
From time to time, Invoice Cloud may be required to release Business Information and/or Customer Information: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; 2) to enforce or apply the terms of any of our billers, service or license agreements; or 3) in special cases, such as protecting the rights, property, or safety of Invoice Cloud, our customers, or others. We may also provide Business Information to government agencies and to our third party service providers including payment processors, clearinghouses, payment settlement organizations, credit card processors and banks, and contractors (“Partners”) to: enable the services, and the processing of transactions using Business Information, Customer Information and/or Services Data, and/or provide you with a product or service requested by you. Invoice Cloud also may use and disclose Customer Information and Business Information in the aggregate that does not allow you to be identified to, or contacted by, third parties (“Aggregate Information”). For example, we might inform third parties regarding the number of users of the Sites and the activities they conduct while on the Sites.
Partner and Government Services: Invoice Cloud may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information and Customer Information. Certain Partners, organizations and government agencies may collect Business Information, Customer Information and/or Services Data (such as business name, address, email address, credit card information, and customer ID) directly from you and use of that information and other information provided by you. These third parties may not be governed by this policy even though those Partners and government agencies may share such information with Invoice Cloud. Any collected Business Information, Customer Information and/or Services Data, provided to Partners are subject to the restrictions referenced below under the section entitled Third Party Service Providers.
Services and Product Data: Invoice Cloud will not access your Services Data except in the following limited circumstances: (1) to provide you with technical support, solely at your request and with your permission; (2) on a limited-access basis to install updates, produce regular backups, or restore data from backups at your request; (3) where the inherent purpose of the product or service requires Invoice Cloud to provide the Services Data to a third party on your behalf (for example where Invoice Cloud initiates or processes transfers on your behalf) and, (4) to utilize Aggregate Information (defined below) derived from Services Data to help us improve our products and services and in developing additional offerings. Invoice Cloud will not provide your Services Data to any third party or permit any third party to access your Services Data, except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Billers or similar agreement.
This Site is Not Directed at Persons Under the Age of 13
Our Site is not directed at persons under the age of 13, and Invoice Cloud does not collect or maintain information at our Site from persons we actually know are under the age of 13.
InvoiceCloud Site May Be Linked to Other Websites
Consent to Transfer
Users located outside the United States who submit Business Information or Customer Information to Invoice Cloud via the Sites should be aware that the information they submit will be transferred to our servers located in the United States. Your submission of Business
Does Invoice Cloud Share the Information It Receives?
Third-Party Service Providers: We engage Partners to perform functions on our behalf. Examples include processing and clearing transactions, sending postal mail and e-mail, analyzing data, processing credit card, ACH and other payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries, or business units. In such transactions, Business and Customer Information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice). Also, in the unlikely event that Invoice Cloud, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
We Use Appropriate Security Safeguards
At Invoice Cloud, security is a priority. Invoice Cloud employs appropriate measures, including advanced technology, to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security, and other appropriate technologies. Invoice Cloud reviews and enhances its security systems, as necessary.
Version 2.2 August 20, 2011