Insurity Selects Invoice Cloud for First-Class P&C Billing Experience
Cloud-based Offering is Available to Customers Across All Insurity Solutions
Hartford, CT – March 5, 2019 — Insurity, Inc., a leading insurance platform that includes policy, billing, claims, data analytics, and digital enablement solutions, has partnered with Invoice Cloud to enhance the online policyholder experience for electronic bill presentment and payment. New and existing Insurity clients will enjoy seamless and immediate access to many new, flexible payment options; the platform is designed to bolster e-adoption and retention while streamlining internal operations for P&C carriers.
“Through the partnership with Invoice Cloud, insurers can be more responsive to customer needs and offer versatile payment options that policyholders can readily access online,” says Michele Shepard, CRO of Insurity. “Our Insurity Digital platform is designed to provide clients with the most frictionless end-to-end customer experience, and that extends to billing, which is one of the primary customer touchpoints.”
Key benefits for Insurity customers include:
- Improved Policy Binding Process: Agents can enroll customers in AutoPay and paperless billing, and accept payments through the agency portal during the policy binding process, capitalizing on one of the most important customer touch points.
- Reduce Churn and Improve Customer Retention: Ease of AutoPay enrollment drives higher usage, which in turn improves customer retention and simplifies back-end business operations. Insurers can expect e-payments to increase between 50-100% in the first year.
- Deliver Omnichannel Payment Options: Insurers can offer a wide-range of payment options including mobile, SMS, web, calendar reminder, e-bills, and interactive voice response (IVR) to drive electronic billing adoption through a simple user interface.
- Cloud-based SaaS platform: To increase insurer agility, the cloud-based platform offers a seamless rollout of new payment features as they become available with no update or upgrade process ever required.
“In addition to the benefits our payment options provide personal lines policyholders, we are seeing an increasing desire among insurers to target small commercial customers, who have purchasing habits similar to individual consumers,” says Bob Bennett, Invoice Cloud CEO. “Providing the best in flexible and automated e-payment options goes a long way in helping insurers meet these heightened customer expectations. We’re very excited about our partnership with Insurity.”
For more information on the Insurity Digital platform and their integrated solutions, visit www.insurity.com.
Insurity, Inc. enables property & casualty insurers to transform their enterprise and achieve their business goals. Insurity’s core processing applications and data integration and analytics solutions are backed by rich insurance expertise and are in production with over 200 insurers, processing billions of dollars of premium each month. Insurity’s solutions address the needs of all carriers – from the Top 20 insurers to small or regional commercial, personal, or specialty lines writers, as well as MGAs. For more information about Insurity, call 860-616-7721 or visit insurity.com. Connect with Insurity on LinkedIn.
About Invoice Cloud
Invoice Cloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, Invoice Cloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.invoicecloud.com.